The Internal Service Level Agreement Template – Canada is provided in multiple formats, including PDF, Word, and Google Docs. These formats are both customizable and ready for printing, designed to suit your requirements effortlessly.
Internal Service Level Agreement Template – Canada Editable – PrintableSample
1. Parties Involved 2. Purpose of the Agreement 3. Scope of Services 4. Service Level Objectives 5. Performance Metrics 6. Reporting and Review 7. Compensation Structure 8. Duration of the Agreement 9. Termination Conditions 10. Confidentiality Obligations 11. Governing Law 12. Signatures and Acceptance
PDF
WORD
Examples
[Service Provider’s Name]
[Service Provider’s ID]
[Service Provider’s Address]
[Service Provider’s Phone]
[Service Provider’s Email]
[Client’s Name]
[Client’s ID]
[Client’s Address]
[Client’s Phone]
[Client’s Email]
This Internal Service Level Agreement (“SLA”) outlines the metrics by which the service provided by [Service Provider’s Name] will be measured and the parties’ obligations under this agreement, effective from [Start Date].
The Service Provider will deliver the following services: [list of services]. The services will be available during specified hours and will adhere to the agreed quality standards.
The Service Provider commits to achieving the following performance metrics: [list of metrics such as response time, resolution time, uptime percentage, etc.]. Failure to meet these metrics will trigger corrective actions.
Regular reports will be generated to evaluate the Service Provider’s performance. A review meeting will be held monthly to discuss compliance with the SLA and address any issues.
The Client agrees to provide all necessary information and access to systems as required by the Service Provider to facilitate service delivery. The Client should also give prompt feedback and approvals.
Both parties agree to maintain the confidentiality of sensitive information and will not disclose any proprietary information to third parties without prior written consent.
This SLA may be terminated by either party with [Notice Period]. Upon termination, all access to systems and data must cease.
This SLA shall be governed by and construed in accordance with the laws of Canada.
[Service Provider’s Signature]
[Service Provider’s Name]
[Client’s Signature]
[Client’s Name]
[Service Provider’s Name]
[Service Provider’s ID]
[Service Provider’s Address]
[Service Provider’s Phone]
[Service Provider’s Email]
[Client’s Name]
[Client’s ID]
[Client’s Address]
[Client’s Phone]
[Client’s Email]
This SLA establishes shared expectations and ensures the delivery of quality services by [Service Provider’s Name] to [Client’s Name], commencing on [Start Date].
The Service Provider will provide [detailed description of services], which includes [specific features or deliverables].
Services will be available during [hours of operation]. The Service Provider will ensure that the services meet a minimum availability rate of [percentage]%.
Support will be available through [communication channels], with response times not exceeding [response time] for urgent requests.
In case of unresolved issues, the Client can escalate matters to [escalation contact]. The escalation will follow the outlined procedure with defined timelines.
The Client reserves the right to audit the service delivery against the SLA terms to ensure compliance and identify areas for improvement.
The liability of both parties under this SLA shall be limited to direct damages caused by failure to comply with the SLA terms, capped at [amount].
This SLA shall be governed by the applicable laws of Canada.
[Service Provider’s Signature]
[Service Provider’s Name]
[Client’s Signature]
[Client’s Name]
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