The Service Level Agreement Template – Canada comes in multiple formats, including PDF, Word, and Google Docs. Each version is customizable and ready for printing, ensuring they suit your requirements effortlessly.
Service Level Agreement Template – Canada Editable – PrintableSample
1. Parties Involved 2. Purpose of the Service Level Agreement 3. Scope of Services 4. Service Level Objectives 5. Reporting and Review 6. Roles and Responsibilities 7. Penalties for Non-Compliance 8. Termination Conditions 9. Confidentiality Clause 10. Governing Law 11. Signatures and Acceptance
PDF
WORD
Examples
[Service Provider’s Name]
[Service Provider’s ID]
[Service Provider’s Address]
[Service Provider’s Phone]
[Service Provider’s Email]
[Client’s Name]
[Client’s ID]
[Client’s Address]
[Client’s Phone]
[Client’s Email]
This Service Level Agreement (“SLA”) outlines the expected service levels and responsibilities between [Service Provider’s Name] and [Client’s Name] regarding the delivery of services, effective from [Start Date].
The Service Provider agrees to provide the following services: [List of Services]. The services will be delivered in accordance with the agreed performance metrics.
The Service Provider commits to achieving the following service levels: [Specific Metrics, e.g., 99.9% uptime, response times, etc.].
Performance against the service levels will be reviewed [Frequency of Review] through reports submitted to the Client, detailing compliance and any incident management.
The Service Provider is responsible for ensuring that the services are delivered as specified, whereas the Client must provide necessary access and support to facilitate effective service delivery.
In the case of non-compliance with the agreed service levels, the Service Provider agrees to provide the following penalties: [Description of Penalties, e.g., service credits].
Either party may terminate this SLA with [Notice Period] notice, provided that all obligations are fulfilled during the notice period.
This Agreement shall be governed in accordance with the laws of Canada.
[Service Provider’s Signature]
[Service Provider’s Name]
[Client’s Signature]
[Client’s Name]
[Service Provider’s Name]
[Service Provider’s ID]
[Service Provider’s Address]
[Service Provider’s Phone]
[Service Provider’s Email]
[Client’s Name]
[Client’s ID]
[Client’s Address]
[Client’s Phone]
[Client’s Email]
This Service Level Agreement (SLA) details the service expectations and commitments of [Service Provider’s Name] and [Client’s Name], commencing on [Start Date].
The services to be provided include: [Detailed Services]. All services shall conform to the standards and protocols established here.
The performance metrics that apply to the service levels are outlined as follows: [Detailed Metrics, e.g., system availability, ticket response times, etc.].
The Client shall ensure adequate resources and cooperation. Failure to do so may impact service delivery and performance metrics.
The Service Provider shall follow a defined change management process for any changes impacting service delivery, which includes prior notification to the Client.
In the event of a dispute arising from this SLA, both parties agree to engage in good faith negotiations, followed by mediation if necessary.
Any amendments to this SLA must be documented and signed by both parties to be valid.
This SLA shall be governed by the laws of Canada.
[Service Provider’s Signature]
[Service Provider’s Name]
[Client’s Signature]
[Client’s Name]
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